Privacy Policy

Your privacy and security are of the utmost importance to Smarthomes Maroc. This policy explains how we collect and use information about you when you use our services, including our platform and website. If you are a customer of Smarthomes Maroc, please read this policy.

Who are we?

We are Smarthomes Maroc, a company dedicated to providing smart home solutions. Under applicable data protection laws, including those of the European Union (“EU”), we act as the “data controller” for the personal data you provide to us. This means we are responsible for how your personal data is collected, stored, and used.

How do we collect your data?

We collect data directly from you when you fill out forms on our website or contact us via email. We may also receive your personal data from third parties if you have shown interest in our services through them.

What data do we collect?

We collect personal data and non-personal data:

Personal data includes information you provide during registration or correspondence, such as your name, email, postal address, phone number, domain name, payment details, and login credentials. We do not collect sensitive personal data like government IDs or full credit card numbers.
Non-personal data refers to information that does not identify you personally and may include aggregated or anonymized data from your use of our services.

How do we use your data?

We use your data to provide and improve our services, including:

Creating and managing your account
Facilitating service performance, such as verifications and real-time logs
Responding to support or sales requests
Communicating service updates and marketing offers
Billing and payment processing for subscribed plans
Fraud prevention and enforcement of our Terms
Enabling third-party service providers to assist us
Personalizing content and measuring audience engagement
Complying with applicable laws.

We collect your data primarily to fulfill our contract with you or based on your consent. We share your data only when necessary to provide our services, always with data protection agreements in place. We use third-party service providers for hosting, payments, website functionality, customer engagement, and IP address management, always limiting shared information to what they require. We do not sell or rent your contact information. When legally required, we may disclose personal data to authorities or in the event of corporate changes such as mergers or sales.

Data retention and transfers

We keep your data only as long as necessary to provide services or as legally required. You may delete your account at any time, erasing your personal data within 90 days, except for backups retained for legal or business purposes.
For data transfers, we comply with applicable laws like the GDPR, using safeguards including contractual clauses and encryption. Where applicable, we adhere to international data privacy frameworks to protect your information.

Your rights

You have the right to:

Access, correct, or erase your personal data
Withdraw consent or object to processing
Request restrictions or data portability
Opt-out of marketing communications (excluding service-related messages if you remain a customer)
To exercise these rights or for complaints, contact our privacy team at [email protected]

Security

We implement industry-standard technical and organizational measures to protect your data, including secure data centers, vulnerability testing, and employee confidentiality agreements. However, public areas of our services are not private; avoid posting sensitive data publicly.

Changes to this policy

We may update this policy to address new legal or operational requirements. Significant changes will be communicated through email or website notices at least 30 days before taking effect. If you disagree with changes, you may close your account before the effective date.

Last revised 11/23/2025.